Our Commitment to Safe, Effective, and Compassionate Care
CQC Assessment
We believe in being open and transparent. This page outlines our latest CQC assessment, the improvements we have made following previous inspections, and our ongoing commitment to delivering safe, compassionate and effective care.
Our Current CQC Rating
We are pleased that our latest assessment recognises the progress we have made since previous inspections. Although we know there is still work to do, we remain fully committed to continuous improvement and providing high-quality addiction treatment in a safe and supportive environment.
Our service is regulated by the Care Quality Commission (CQC). You can view our latest rating and report below.
Our Latest CQC Assessment and Continued Improvements
Our latest CQC assessment awarded TLC Rehab an overall rating of Requires Improvement, recognising the significant progress made across the service. While we acknowledge there is still work to do, we are encouraged by the improvements identified and remain committed to achieving the highest standards of care.
We continue to use CQC feedback as an opportunity to strengthen every aspect of our service. Continuous improvement remains central to how we deliver care, support our guests and develop our organisation.
Our ongoing priorities remain:
- Improve safety
- Strengthen care delivery
- Build a more accountable and resilient service
Improvements We've Made
Strengthened Leadership and Oversight:
- Appointment of a new Registered Manager
- Appointment of a new Nominated Individual with regulatory expertise
- Clearer leadership structure and accountability
Governance improvements:
- Weekly senior management and quality governance meetings
- Daily operational oversight and structured handovers
- Formal audit and action-tracking systems
Independent Reviews and External Validation
To independently verify the improvements made, we commissioned external reviews covering governance, clinical practice and health and safety.
- Full mock CQC inspection
- Independent pharmacy audit
- Independent health and safety inspection
You can view these documents below.
TLC Action Plan Review (Dec 2025)
Shows that core systems for safeguarding, governance, staffing, and care are now in place and functioning effectively, with clear progress across all CQC domains.- Independent Health & Safety Review (Jan 2026)
Independent review confirming overall acceptable safety standards with clear action plans to strengthen compliance and reduce risk exposure.
Measurable Improvements
Safer Care and Risk Management
- Strengthened safeguarding systems
- Clear reporting pathways
- Improved environmental safety and monitoring
- No safeguarding incidents since reopening
Improved Clinical and Care Processes
- Stricter admission criteria
- Enhanced care planning and discharge processes
- Routine outcome measurement
Staffing and Training
- Over 90% mandatory training compliance
- All nursing staff assessed as competent in medicines management
- Structured supervision and appraisals embedded
The Results of Our Improvements
Treatment Outcomes:
- 85.94% completed treatment
- 90.91% detox success rate
Clinical Improvements:
- Wellbeing improved (WHO-5: 7.69 → 16.14)
- Anxiety reduced (GAD-7: 11.02 → 5.64)
- Depression reduced (PHQ-9: 15.00 → 6.60)
- Recovery scores increased (RAS-41: 148.40 → 171.27)
Client Experience
- More than 95% of guests rated the service as Good or Outstanding.
- Over 95% would recommend TLC to others
Progress Since Inspection
Since our previous inspection, the Care Quality Commission has carried out a further assessment of our service. The updated rating reflects the improvements that have been made across a number of key areas, while also identifying areas where further progress is required.
We welcome the publication of our latest report and will continue building on this progress through ongoing investment in our people, processes and governance.
Ongoing Commitment
- We recognise that improvement is an ongoing process. We remain committed to:
- Providing safe, effective, person-centred care
- Maintaining strong leadership and governance
- Being open and transparent
- Continuously improving our service
- Working closely with the Care Quality Commission to maintain and build upon our progress
Reassurance
Choosing a rehabilitation service is a significant and often difficult decision.
Our focus is, and always will be, on providing a safe, supportive, and compassionate environment where people feel respected, understood, and genuinely cared for.
The improvements we have made are about much more than compliance. They reflect our commitment to providing every guest with safe, compassionate and person-centred care. They reflect:
- Stronger leadership
- Clearer systems
- A deeper commitment to every individual’s recovery